Frequently Asked Questions
Yes. On site estimates are the most accurate way to plan and price a move and we highly recommend it. Estimates are free, so please call or use the appointment calendar to set up an in-home estimate.
Yes. Flammable items, ammunition, currency and jewelry, as well as liquid and perishable food items are generally not included on the move. If you have any of these items that need to be moved, please make sure you talk to us about transporting them.
If you need to move on short notice, call us and we will do our best to accommodate you, however at least one weeks notice is appreciated.
We know exactly how to do this and provide a packing service, either full or partial where we come to your residence and pack everything for you. If you prefer to do it yourself, we will guide you. Many customers elect for partial packing. This means the customer packs non breakable items such as books, towels etc. We will pack all your fragile and breakable items, including your TV’s etc. Some items require cutom crating and we take of this for you too. Please remember that how you pack can affect your insurance. PBO (packed by owner) often doesn’t qualify for insurance, as Insurance companies are wary that the belongings are not packed by a professional company.
It depends on the type of furniture and what’s in it. To play it safe, it’s always better to empty furniture prior to moving as some drawer rails or bottoms break when lifted with additional weight in them. If you have to leave items in dressers drawers, do not leave anything heavier than light socks or underwear. Never leave bottles or glass items in drawers.
Yes. At least 24 hours notice is required.
Yes. As a company policy, we do not hire temporary help.
Yes. Our fleet of trucks is new, well maintained, and covered by a nationwide service contract should a problem arise. Our trucks are installed with a central GPS system which means we can track your load at every given moment.
No problem at all. It happens all the time. We work together every step of the way, and notify you of any additional charges if you increase your inventory
Most furniture can be wrapped with moving pads, which are provided free of charge. Some items such as mirror, marble, glass, artwork and electronic items may require custom crating which will be provided at an additional charge. We offer a full line of wrapping and crating materials.
Absolutely. But we don’t think you’ll want that after the video chat estimate. Our estimators are experienced and you’ll be amazed how easily they determine all you have, and can easily give you a fair price.
Sure. We provide long term and short term storage in our warehouses, which cover many states.
As with every industry, you are not obligated to tip. However, tips are greatly appreciated by movers. A general rule of thumb for is about $5.00 per mover per hour.
If the job goes on for many hours, the movers will need a lunch break. However, our movers will never take a lunch hour at the expense of the customer.
Most definitely. We plastic wrap your furniture and using furniture pads to keep your items safe and clean.
If the roads are open, we’ll be there. We will use extra care to ensure the safety of your goods.
No problem at all. You can reschedule or cancel your move up to 48 hours in advance.
AWARDS AND AFFILIATIONS
Great experience. The crew and the lead Brian were all very professional and respectful of my things. We moved out of a big home into a small apartment and they did everything they could to make a stressful situation go smoothly. I highly recommend All American Van Lines to anyone. Thanks to everyone including the sales rep Israel to the dispatcher Rawlins and the entire moving crew!
These guys were great. Very nice, friendly and accommodating. They made our move less stressful than it was.
Great experience! Jose and his team were fast, efficient, professional and made a very stressful moving day a seamless and smooth experience. The rest of the team( office staff) were also great, very organized and on point! Highly recommend this company.
Very professional and friendly. They made the process very pleasurable and stress free! I would highly recommend them to anyone who asked!
It was a last-minute decision to go with All American Van lines after having a poor experience with one of their competitors. We had a completely positive experience and are so happy we decided to use them. The sales rep was honest and his estimate was accurate. The moving team was absolutely fabulous. They were super nice & patient — and did everything they could to make sure that we were happy. We will definitely recommend !!!
The movers were reliable, courteous and always performed their job willingly and just made an extensive move so easy. I would highly recommend this company and would definitely use their services for any future moving needs. They were very professional and knowledgeable in their performance. I would give them 5 stars for sure actually six.
All went well … packed and tracked all items and confirmed all when dropped off. Pick up and delivery was within 2 days covering 700 miles. Cost, considering their truck, people, gas, driving, etc. was very reasonable. Slight confusion and call back delays when dealing with office people but all worked out. Also, no intensive sell pitches and constant annoying calls like was received from other providers.
We had a great experience with this company.. They were efficient and fast.. they make sure you will get what your moneys worth. Usually moving is expensive and stressful but with this company everything had been well taken cared of. Highly recommend. Will hire them again if we move back to NY in the future.
Great experience. Dimitri and Andy were careful, efficient and polite. The price was fair. Would definitely use again and recommend
On time, pleasant, professional and respectful, very hard working paying meticulous attention to details and instructions. Gets the job done in the time frame you hired them for.
American Van Lines was efficient, quick and overall a great experience. Price was average compared to other movers. I was impressed with doing an estimate on FaceTime rather than filling out a form. They could SEE what my furniture looked like. I would definitely use them again.
The movers arrived on time. They were very professional and very careful with our items. Everything was carefully wrapped and arrived in good condition.
Four gentlemen came; they were polite and professional; they worked fast being considerate of the hourly rate; they were careful with my things, wrapped and boxed things correctly; they drove to my new location and worked just as diligently and efficiently; they set my things up and always asked where I wanted things to go; I highly recommend this company.
The movers took great care in wrapping everything properly and getting my furniture out of the house without causing damage to the furniture or the walls.
Ronnie and his crew were professional, careful and friendly from A-Z throughout the whole moving process. All American Van lines’ team made what could have been a very stressful day a very smooth one! We were very impressed all around with the service and the movers.
Appreciative of Their Service
Very nice service! They get my recommendation. My wife and I had a bedroom set and patio moved through All American Van Lines and appreciated their friendly workers and fair pricing. All I can say is that I am thankful for their work.
The staff was highly professional, courteous, and very experienced at their job. I will highly recommend them to family and friends.
They were Excellent, Efficient, Organized, and Careful.
Emmanuel and the other guys were amazing! They were super fast and very careful with our stuff. I would very much recommend them to others.